The Technology Connection Repair Loaner Program is available for select Apple computers purchased from Technology Connection. The program allows students to continue working with their data while their laptop is being repaired. In order to qualify for the repair loaner program a student must have purchased an eligible MacBook Pro with Retina Display (MF840 or MF841) from Technology Connection and have a working hard drive and operating system. An example case would be a cracked screen.
The program is available for free to students who purchase their qualifying laptop through our Student Laptop Order Form & Recommendations before August 15th, 2016.
Qualifying laptop models purchased from Technology Connection:
- Apple MF840LL/A - 13" MacBook Pro with Retina Display (2.7GHz/8GB/256GB)
- Apple MF841LL/A - 13" MacBook Pro with Retina Display (2.9GHz/8GB/512GB)
Loaner Terms
To be eligible for a loaner your repair must meet the following requirements (subject to availability):
- The computer must be a qualifying Apple model (currently MF840 and MF841).
- The computer must have been purchased from Technology Connection.
- The computer must have been enrolled in the loaner program either at the time of purchase or within 1 year of the initial computer purchase from Tech Connect.
- Loaner coverage is good for 4 years as long as the student remains enrolled at Tulane University.
- The computer must be in working order at the time of purchase/enrollment in the loaner program.
- Repair loaners must be returned within one business day of notification of completed repair. If returned late user is subject to daily rental fees of $19.95.
- Repair loaners must be returned in the same condition as issued.
- The user must have a functioning hard drive (flash storage)
- The user must have a functioning operating system
- The user’s computer must not have liquid damage that affects the hard drive/flash storage
Loaner Process
When you check in your computer for repair we ask if you would like a repair loaner and verify your computer is enrolled in the program. During normal weekday business hours our technicians verify that your hard drive and operating system are in working order and then transfer your hard drive to a loaner computer. This process normally takes 2-3 business hours. When your repair is complete, we ask you to bring the loaner back, and we reverse the process by moving your hard drive back into your repaired computer.
Repair loaners must be returned within one business day of notification that your computer repair is complete and ready for pick-up. If the loaner is returned after the return due date, the borrower is subject to additional fees of $19.95 per day. The repair loaner is to be returned in the same condition as issued. The user is responsible for any damage or loss which occurs.
Liability Statement
Technology Connection is not responsible for damage to the borrowers’ data storage device(s) or loss of data including applications. Customers are responsible for their own backups. We highly recommend you back up your computer before any services are performed.
Terms updated as of October 1, 2016 and are subject to change.
